Kenneth Thames
779 Redstart Drive
Ellisville, MO 63021
314-800-5555
August, 2014
United Healthcare Group
13655 Riverport Drive
Maryland Heights, MO 63043
(314) 592-7000
RE: Engagement Specialist
Dear Recruiter,
I understand you are searching for an employee that provides quality, and consumer focused customer service. I also realize you are looking for an employee who is an active listener and detail oriented. Working in the medical field, some may just look at it as a "job", but I look at it as a necessity. I am passionate about doing the best I can to ensure our patient's needs are met and their voice is heard by our company. United Healthcare serves over 60 million people, and they need our company to be at it's best for their health and medical needs. I have had more than 6 years of professional customer service experience. All of which I had utilized the tools needed for the engagement specialist position (MS Excel, Powerpoint, Word, and Outlook). I am currently working in the medical field with your partner company, Express Scripts.
I, myself, am a member of United Healthcare insurance, and have been very pleased. I know the company cares, and has a high expectation for employees to have a strong since of empathy and emotion. I enjoy working in the medical field and learning about new medical break-throughs and solving problems for patients who feel they are not being treated fairly. As highlighted in my resume, my communication skills are very competent. I wish to work in a position that gives our clients reassurance that their voice is being heard and we care about their needs. Also, with my interest in the company, I will easily soak in all the information given to me willingly and apply it to further my success with the company. I have worked in the same type of environment as an Engagement Specialist, and know how to work diligently with the computer software, and hardware. I can also focus in the busy atmosphere and background noises of other employees without being distracted from our valued clients. And with my current position with Express Scripts, I have been already been trained on different insurance benefits, medicare, and medicaid.
And though I do love my current position, I know your company can take my career to a higher level. I am ready and willing to take on the new tasks the position brings, and promise I will commit to going above and beyond to ensure my quality as an employee for your company. I have been very successful with my other employers, and look forward to future successes with your company as well.
With this being just an introduction to who I am, I would love the company to get a better glimpse of who I am as a person and employee. I hope the company is open to setting time aside, whether through telephone or in person, to talk to discuss a future business relationship. You can reach me on my cell phone at 314-800-5555 at anytime.
Thank you for your time,
Kenneth Thames
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Kenneth Thames
799 Redstart Drive
Ellisville, MO 63021
314.800.5555
kenny.darryl@gmail.com
OBJECTIVE:
To secure a position that will lead to a lasting working relationship in the field of customer service and communications.
SUMMARY OF QUALIFICATIONS:
- Proficient with Microsoft Word and data entry
- Experienced with operating in a high call volume setting
- Customer service and banking experience
PROFESSIONAL EXPERIENCE:
04/2012 - present Express-Scripts Saint Louis, MO
Prior Authorization
- Performs telephonic support for on-line authorization of routine services to research and review eligibility and benefit coverage to pharmacists and physician offices. Upon decision of claim payment status, generates the appropriate referral with notification and exchange of information to the service organization for proper adjudication of claim payment.
11/2006 - 04/2012 Enterprise Holdings Saint Ann, MO
Reservations Agent
- Multi-tasking between three different car companies (National, Alamo, and Enterprise Rent-a-Car). Answer customer concerns and address billing information. Worked with numerous programs like Avaya, Odyssey, and Microsoft office. Gained experience in multiple computer programs such as Ralph, Avaya, Outlook, Spreadsheets, and Microsoft word. Delivered superior customer service over the phone. Informed customers of different promotions, services, and programs of the company.
11/2008 - 2/2009 Commerce Bank Ellisville, MO
Bank Teller
- Represented the bank with a smiling face and extravagant customer service. Handled large sums of money and processed official checks, money orders, traveler’s checks and saving bonds. Informed guests of many different banking opportunities and various account options. Followed strict bank procedures and worked with numerous Microsoft office tools.
01/2004 -3/2011 Lion’s Choice Restaurant Ballwin, MO
Line Worker
- Responsibilities include over the top friendly, face to face customer service; handling the company’s money; and training new employees while monitoring others.
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Education
- Ashford University Clinton, IA
Bachelor’s in Communication Arts (in progress)
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- Saint Louis Community College Saint Louis, MO
Associates in Communication Arts
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REFERENCES:
Sherry Kaeser- 636.537.9204
Mike Hitchcock- 314.852.2801
Linda Tran- 314.662.2965
Ashley Holt- 314.749.4267
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